Shipping policy
Shipping Methods
All our products are shipped via a secure, trackable shipping method. Please note that import duties, taxes, and customs fees are not included in the product price or shipping costs. Such charges are the responsibility of the customer and depend on the regulations of the destination country. We recommend contacting your local customs authorities for more information before placing your order.
An order cannot be cancelled or modified after it has been placed. Orders are processed within 1–2 business days. After shipment, you will receive a tracking link by email. The delivery times below are estimates and may vary.
Standard shipping within the Benelux: Your order will be delivered within 1–3 business days.
Standard shipping to the rest of Europe: Your order will be delivered within 5–8 business days.
Standard shipping to the rest of the world: Your order will be delivered within 10–15 business days.
Shipping Costs
Shipping costs vary depending on the weight, dimensions, and destination of the order. Below is an overview of our shipping rates:
Standard shipping within the Benelux from: €5.95 per order up to 2 kg.
Standard shipping within the EU from: €9.95 per order up to 2 kg.
Standard shipping to the rest of the world from: €19.95 per order up to 2 kg.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number and a link to follow your package. You can check the status of your delivery at any time on our website or the carrier's website.
Delivery Times
While we do our best to ship your orders as quickly as possible, delivery times may vary depending on factors such as location, shipping method, and stock availability. Below are some general guidelines for our delivery times:
Standard shipping (within the Benelux): 1–2 business days International shipping (rest of Europe): 5–8 business days International shipping (United States): 10–17 business days International shipping (rest of the world): 10–17 business days
Shipping Restrictions
Certain restrictions may apply to the shipment of certain products to certain locations. This may be due to regulations, customs requirements, or other restrictions. We reserve the right to cancel orders that cannot be shipped to your location.
Shipping Issues
If you experience any issues with the shipment of your order, such as delays, damaged items, or missing items, please contact our customer service immediately. We will do everything we can to resolve the issue as quickly as possible.
Return Policy
We strive to ensure our customers are satisfied with their purchases. If for any reason you are not satisfied with your order, you may return it within 30 days of receipt. Please ensure the product is unused and in its original packaging. Contact our customer service for more information about the return procedure.